Policyholder-first
We represent the insured — not the insurance company.
About Charter Claims
Policyholder advocates when the insurance company gets it wrong.
Charter Claims represents homeowners, commercial property owners, and policyholders dealing with underpaid, denied, delayed, and disputed property damage insurance claims.
We work for policyholders.
The insurance company has professionals protecting its interests. Charter Claims helps policyholders document the damage, review the estimate, and fight for a fair result under the policy.
No fee unless we are successful in getting you more money.
Our role
Claim experience, documentation, and pressure when it matters.
Property claims can become overwhelming quickly. Charter Claims helps policyholders organize the claim, identify missed or undervalued damage, communicate with the insurance company, and pursue additional money when supported by the facts and policy.
Claim documentation
We inspect, review, document, and help build the claim support needed to challenge low estimates.
Residential & commercial
We handle homeowner claims as well as complex commercial and multifamily property losses.
Meet the team
Experienced advocates for property owners.
CW
CEO & Founder · Public Adjuster
Clint Wooley
Clint brings extensive claim handling experience from work with major insurance companies across more than 20 states and thousands of claims. His background includes residential, farm and ranch, large commercial, and business interruption claims.
With experience in construction, real estate, mortgage, and dispute resolution, Clint transitioned naturally into public adjusting. He especially enjoys holding insurance companies accountable and helping policyholders dealing with denied and underpaid claims.
JAS
Public Adjuster
Jean Ann Smith
Jean Ann Smith is a public adjuster with more than a decade of insurance industry experience. She is known for helping policyholders navigate the claim process with strong documentation, careful investigation, and clear communication.
Her work includes gathering evidence, supporting claim documentation, communicating with clients and insurance companies, and advocating for policyholders through a complex and often stressful process.
AC
AIC, SPPA · Public Adjuster
Amanda Collins
Amanda Collins brings a strong background in claim advocacy and client representation as an Associate in Claims and Senior Professional Public Adjuster.
She has worked on a broad spectrum of property claims, helping individuals and families navigate residential losses as well as more complex and contested matters. Amanda is especially passionate about supporting clients who feel overwhelmed, underrepresented, or uncertain about their rights under the policy.
Before you accept the insurance company’s answer, get a free claim review.
If your claim was denied, delayed, underpaid, or confusing, Charter Claims can help you take a closer look.