Burst pipe and plumbing losses
We review the damage, estimate, documentation, and claim status to identify what the insurance company may have missed.
Water Damage Claim Help
Water damage claim paid too low? Make sure the full damage is documented.
Water damage can spread behind walls, into cabinets, flooring, ceilings, insulation, and structural components. Charter Claims reviews water damage claims when the insurance estimate does not cover the real repair scope.
- Free Claim Review
- Free Inspection
- No upfront cost
- No fee unless we are successful in getting you more money
Who this page is for
Homeowners and property owners with burst pipe, leak, storm intrusion, roof leak, ceiling, flooring, cabinet, mold-related, denied, delayed, or underpaid water damage claims.
A carrier estimate may address the obvious stain or damaged area while missing hidden moisture, connected finishes, matching issues, mitigation, or code-related repair requirements. Charter Claims reviews whether the full scope has been included.
- The insurance payment is lower than your contractor’s repair estimate
- The carrier denied or partially denied parts of the claim
- The adjuster missed roof, exterior, interior, water, fire, smoke, or code-related damage
- The claim is delayed, confusing, or stuck in repeated inspections
- You want a policyholder-side review before accepting the insurance company’s answer
Prefer to talk? Call 888-503-5009.
Water damage is often bigger than what is visible on day one.
A carrier estimate may address the obvious stain or damaged area while missing hidden moisture, connected finishes, matching issues, mitigation, or code-related repair requirements. Charter Claims reviews whether the full scope has been included.
The insurance company’s adjuster works for them. Charter Claims works for policyholders.
Claim help
What Charter Claims reviews
Every claim is different, but the goal is the same: find out whether the carrier’s answer reflects the real damage and the policyholder’s covered loss.
Roof leaks and storm water intrusion
We review the damage, estimate, documentation, and claim status to identify what the insurance company may have missed.
Ceiling, wall, flooring, and cabinet damage
We review the damage, estimate, documentation, and claim status to identify what the insurance company may have missed.
Hidden moisture and connected repairs
We review the damage, estimate, documentation, and claim status to identify what the insurance company may have missed.
Denied or underpaid water damage claims
We review the damage, estimate, documentation, and claim status to identify what the insurance company may have missed.
Policyholder advocacy
You do not have to take the insurance company’s estimate as the final word.
Charter Claims can inspect the damage, review the estimate, prepare documentation, communicate with the insurance company, and help pursue additional money when the claim supports it.
Insurance Company Adjuster
- Works for the carrier
- Protects the insurance company’s process
- May miss or undervalue damage
Charter Claims
- Works for the policyholder
- Reviews damage and estimates
- Fights for a fair claim result
Service area
Claim help across Charter Claims’ priority service areas
Charter Claims helps policyholders in Florida, Mississippi, North Carolina, Texas, Georgia, New Mexico, California, Oregon, Washington, Alaska, and Colorado. Charter Claims is licensed and bonded where licensing is required. Colorado does not license public adjusters, but Charter Claims can handle claims there because adjuster licensing is not required. For California, Oregon, Washington, and Alaska, Charter Claims is licensed in and/or works through licensed partner coverage as appropriate.
Florida
Mississippi
North Carolina
Texas
Georgia
New Mexico
California
Oregon
Washington
Alaska
Colorado
More claim help
Related Charter Claims pages
Before you accept the insurance company’s answer, get a free claim review.
Submit your claim information or call Charter Claims now.